Terms and Conditions
Guarantee We guarantee your satisfaction. If your order is not delivered or is damaged, please contact us immediately so that we can sort it out for you.
Reaching Us You can reach us by telephone on 01462 49000, by e-mail to firstname.lastname@example.org or by writing to Studio 39, The Studio, 39 High Street, Baldock, Herts SG7 6BG
Our Contract With You When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Back Orders We only offer items for sale we believe to be in stock. If your item is not, in fact in stock, we will back order for you. You will always be e-mailed or telephoned with the option to cancel your order if you would rather not wait.
TAX VAT at the prevailing rate is added to all items. The prices we show include VAT.
Data Protection Data collected by this site is used to take and fulfill customer orders and to administer and enhance the site and service. We only disclose information to third-parties for goods delivery purposes
Returns Policy Any item returned to Studio 39 within 7 days of receipt or payment (whichever is longer) will be refunded providing it is still enclosed in its original packaging and is undamaged. We are not, however able to accept for return goods made to your specification such as cut lengths of fabric. If you wish to return goods, please contact us by email to email@example.com or telephone 01462 490000